Customer Experience Collective logo with a blue circular emblem and black background.

Virtual Roundtables for CX Leaders


Customer Experience Collective

Thursday, November 12, 2026

11:00 AM - 3:30 PM ET

Virtual | US and Canada Only

Learn more

Exclusively for senior-level executives

Our events are invitation-only and limited to senior level executives. This ensures every conversation happens at the right level - between people with the experience, context, and authority to speak openly and challenge ideas.

Discussions, not presentations

Our roundtables are discussion-based, ensuring everyone in the room is actively involved. Some leaders arrive seeking answers on specific challenges; others come to share experience and insight. The result is focused, peer-level conversations around real challenges - without sales pitches or passive listening.

Led by peers

Each roundtable is facilitated by an experienced industry leader who guides the conversation, keeps discussion focused, and ensures every participant has the opportunity to contribute.

Discussions are driven by shared experience - where insight is exchanged openly and trust builds naturally.

Learn More

Testimonials

  • "It was great to hear perspectives from so many leaders -comforting to see that many are on a similar path and facing the same challenges. I came away with some valuable takeaways, fresh ideas, and a few real “aha” moments."

    — Sangeetha Rai, Chief Operations Officer, Barasch & Mcgarry

  • "The strategy sessions were well-organized and thoughtfully structured around relevant, high-impact topics. A diverse group of contributors collaborated effectively, providing valuable insights, meaningful dialogue, and practical recommendations. Together, these discussions helped drive progress on key initiatives related to customer experience and customer service."

    — Amber Belongia, Vice President of Customer Service, S&S ACTIVEWEAR

  • "The CX Collective was a great session. It was a good collaboration with other leaders in the CX role, sharing of ideas and ways to enhance the client experience."

    — Sandra Clough, SVP Client Value Experience, March Mclennan

  • "Great opportunity to meet people from other industries facing similar challenges to brainstorm on what we can do to improve customer experience. Customer Experience Collective did a wonderful job organizing this event."

    — Lourdes Reed, SVP & Head of Customer Success, Legal Professionals, Thompson Reuters